Your privacy is not a formality to us. It is a core part of how we operate. When you come to this platform seeking medical cannabis evaluation services in San Jose, you are sharing personal and health-related information with us — and we take that responsibility seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data.
Who This Policy Applies To
This Privacy Policy applies to all visitors and patients who use our website or services to apply for a medical marijuana card online in San Jose, California. By using our platform, you agree to the practices described in this document. If you do not agree, please discontinue use of our services.
What Information We Collect
We collect information in two ways — what you provide directly to us, and what is gathered automatically when you use our website.
Information you provide directly includes your full name, date of birth, email address, phone number, California state-issued ID details, and any medical history or health information you submit as part of your evaluation intake form. If you upload prior medical records, those documents are also collected and stored securely.
Information collected automatically includes your IP address, browser type, device information, pages visited, and the time and duration of your visit. This data is collected through standard web technologies such as cookies and analytics tools, and it helps us understand how people use our site so we can improve the experience over time.
We do not collect payment card details directly. All payment processing is handled by third-party providers who maintain their own security certifications and privacy standards.
How We Use Your Information
The information we collect is used exclusively to provide, support, and improve our medical cannabis evaluation services. More specifically, we use your information to:
- Connect you with a licensed California physician for your medical evaluation
- Verify your eligibility and identity as required under California law
- Deliver your physician recommendation and related documentation
- Process your application for the official state MMIC if requested
- Respond to your questions and provide customer support
- Send appointment confirmations, renewal reminders, and service updates
- Comply with applicable California state and federal laws
We do not use your information for advertising purposes, and we do not sell your data to third-party marketers under any circumstances.
HIPAA Compliance and Medical Privacy
Because our services involve the collection and use of protected health information (PHI), we operate in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This means that any medical information you share during your evaluation — including your health conditions, medical history, and physician recommendation — is handled with the strictest confidentiality standards.
Your medical records are accessible only to the licensed physician conducting your evaluation and the limited administrative staff necessary to process your application. No medical information is disclosed to employers, insurance companies, government agencies, or any other third party without your explicit written consent, except where required by law.
Who We Share Your Information With
We understand that trust is built on clear boundaries. Here is a straightforward breakdown of who may have access to your information and why.
Licensed physicians on our platform receive the health information you submit in order to conduct your medical evaluation. This is the core purpose of our service and cannot be performed without it.
Santa Clara County Public Health, if you choose to register for the official state MMIC, requires your physician recommendation and supporting documents to process your card application. Submitting to the county is voluntary and only done with your direction.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the website but will not prevent you from accessing our services.
We may also use third-party analytics tools, such as Google Analytics, to understand general usage patterns on our site. These tools collect anonymized, aggregated data and do not identify you personally.
How We Protect Your Information
We use industry-standard security measures to protect your personal and medical data from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server storage, access controls that limit who within our organization can view sensitive information, and regular security reviews.
While no system is completely immune to risk, we are committed to maintaining the highest practical standard of data security for every patient who trusts us with their information.
Children’s Privacy
Our services are intended solely for individuals who are 18 years of age or older, or for minors whose parent or legal guardian is managing the application process on their behalf. We do not knowingly collect personal information from children under the age of 13. If we become aware that a minor’s information has been submitted without appropriate guardian oversight, we will take immediate steps to remove that information from our systems.
Third-Party Links
Our website may contain links to external resources, such as California Department of Public Health pages or Santa Clara County Health Department information. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately before submitting any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or industry best practices. When we make meaningful changes, we will update the date at the top of this page and, where appropriate, notify registered patients by email. Your continued use of our platform after any update constitutes your acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or the way we handle your information, please reach out to our privacy team. We are committed to responding promptly and transparently.
You can contact us by email or through the contact form on our website. We are here seven days a week and take every inquiry seriously — because your privacy, like your health, deserves nothing less.